Sable Ruins Style Consultancy Ltd ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sable-ruins.com or engage with our styling services.
Information We Collect
We collect information that you provide directly to us, as well as information that is gathered automatically when you access our website.
Information You Provide
When you enquire about our services, book a consultation, or communicate with us, you may provide:
- Name and contact details (email address, postal address)
- Professional information relevant to styling consultations
- Style preferences, measurements, and wardrobe information
- Payment information for service bookings
- Correspondence and communication records
- Feedback and testimonials you choose to share
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information including browser type and operating system
- IP address and general location data
- Pages visited and time spent on our site
- Referring website addresses
- Information collected through cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our styling services
- Process bookings and manage client relationships
- Respond to enquiries and provide customer support
- Send service-related communications and updates
- Personalise recommendations and style guidance
- Analyse website usage to improve user experience
- Comply with legal obligations and protect our rights
Legal Basis for Processing
Under UK data protection law, we process your personal information on the following legal bases:
- Contract: Processing necessary to provide services you have requested
- Legitimate interests: Processing for business purposes such as improving our services and marketing, where this does not override your rights
- Consent: Processing based on your explicit consent, which you may withdraw at any time
- Legal obligation: Processing required to comply with applicable laws
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: Third parties who assist with payment processing, email delivery, or website hosting, bound by contractual obligations to protect your data
- Professional advisers: Lawyers, accountants, or other professionals as necessary for business operations
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with any merger, acquisition, or sale of company assets
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Criteria used to determine retention periods include:
- Duration of client relationship and service provision
- Legal obligations requiring data retention
- Statute of limitations for potential claims
- Business needs for historical records and analysis
Client consultation records are typically retained for seven years following the last service provided.
Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information in certain circumstances
- Restriction: Request limitation of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Withdrawal of consent: Withdraw previously given consent at any time
To exercise these rights, please contact us at [email protected]. We will respond to requests within one month.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Staff training on data protection practices
While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.